07591 617005

admin@bobstackle.co.uk

FREE UK DELIVERY ON ORDERS OVER £95

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Low Cost – High Value

Where Our Customers Always count

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Bob's Help Centre

Help when you need it

Everything in here will aid you with a stress free experience

  • The stock levels shown on our website are updated throughout the day to reflect changes in stock levels as they happen.  This does mean that occasionally a product may be displaying on our website as IN STOCK when in fact it is not, If you place an order for an item that is being shown as in stock on this website and the item is either not in stock or not all your entire requirement can be met, we will contact you.
  • When an item is marked as OUT OF STOCK this means that we currently do not have any of the items in stock and it is not possible to order the item.
  • You can, however, be automatically alerted when it comes back into stock by entering your email address in the box provided.

Your order journey once you have selected and purchased your item/s.

  • You will receive a confirmation email thanking you for placing your order with us.

All orders placed between Monday – Thursday your order processing stage will start at 8pm that night, this will allow for any cancellations that may occur between these hours of service.
-Orders placed after 2pm on Friday the processing of your order will start on Monday morning.

We can sometimes process quicker on request, however this will incur further charges due to ‘queue jumping’ plus inclusion of a speedier delivery option.
To request this service, email us listing your items prior to placing your order to ensure we can meet your requirements.

  • To ensure we live up to our motto ‘Low costHigh value where our customers always count’, prior to packaging, your ordered items will be checked.
  • Your item will be wrapped securely to keep it in the condition you expect to receive it in.

We use various couriers depending on size and volume of your order, some or all of these items may require a signature on delivery.  We will let you know if this is the case via email.

Not all sent items will have tracking available. This will depend on the item itself. Any items that do have tracking numbers, will be forwarded via email to yourself, for you to follow its course from arrival to the courier and to your chosen address for delivery.

We are able to send items to a different address as registered to your account, however, we cannot be held responsible for these items whether or not they have been signed for.

  • For all parties concerned, we will ask for you to agree to this via email consent at the time of ordering if the address is to be different.

We would ask that you allow 5-10 working days for delivery of your order, however this is often sooner.

** We have no control over untimely weather or issues arising from the Courier Company.

Once you have received your order, we would request kindly that you would leave a review of the products bought and for the service you received for us to make any improvements necessary and to aid future customer decision making.

ORDERING CLOTHING

Different brands use different sizing guides and we are not a ‘one size fits all’ community.

When ordering clothing from us, we would advise that you measure yourself and order accordingly to the sizes given in the description. Where there are no sizes in the description of an item, then we would say to order the size that you normally would do when ordering online from any other clothing website.

On receiving your item, we would always say that you try on your clothing in a clean, smoke-free, pet-free environment to avoid any issues that may arise should a refund/exchange be needed *

RETURNS

We can only accept returns for clothing if they are in the same condition that we sent them out in as the item will need to be resold if the return is not due to a defect.

Before any item can be returned, we would ask that you contact us as we have a process that needs to be followed to ensure any replacements or refunds are actioned efficiently.

REPLACEMENT REQUIRED

All of our items are quality checked prior to dispatch, however, sometimes things happen which we have no control over. Should you receive your item in a less than perfect condition, please take pictures of the damage and contact us prior to returning your item, so that we can make any necessary arrangements to get your item sent back out to you as soon as we receive the damaged item back.

We would like you to accept our apologies in advance and reassure you that this will be dealt with promptly.

In some cases, a replacement may need to be ordered directly from the manufacturer and we will advise of this via email to let you know about timescales.

REFUNDS

Refunds are sometimes necessary. This may be due to a defective item being received and there being no further stock available to replace it. It may be for other reasons. In any cases, should a refund be required, please contact us and we will get straight onto it.

Please note that due to banking timescales, refunds can take up to 10 days before they are available. We may also be able to offer store credit to purchase further items from us, should you not want a refund.

EXCHANGES

We can offer exchanges for a clothing item only. If you should require a different size, please contact us and we will check stock availability of the required size and provide return instructions.

Once you have ordered an item from us, it will be checked by our Quality Control Team to make sure all your order is in stock and then we will send you a confirmation email and a Real Time Tracking Code.  This allows for all our customers to track their orders

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No there in not a minimum order amount because this would prevent customers from shopping at our website, but we do have a special promotion that we our running ONLY EXCLUSIVELY to our website, you will receive 10% when you order £20 or More and also receive bonus Points and you will receive and special code offering you either : FREE GIFT, MONEY OFF YOUR ORDER or FREE DELIVERY when you place your 2nd order


If you are having trouble logging into your account there are a couple of fixes to get you shopping again.

If your account has been recently activated or you are a new customer or a frequent user and it’s only the second time you have logged into your account.  It could be your email address that is causing you the problems. This could be a simple mistake, such as adding or missing a letter that can stop you from accessing your account.

If this happens, we would suggest checking your email address or your latest invoice or via contact us and we will assist with correcting the mistake for you.

If you are having problems remembering your password then you can click on the Lost my password, then follow the on-screen steps provided and we will send you a new password to your registered email address. If you don’t receive the email, please keep checking your junk or mail inbox, failing that contact us here as it is likely that your email address is incorrect.

If you are having trouble logging into the website or having problems using the internet, please get in touch by using the ticket system and provide us with your telephone number. We will be happy to help and support you over the phone.

Yes of course! Simply spend £95 or more on your order and we will cover the delivery costs for you.  Place a 2nd or further orders with us and you will receive a code with delivery discounts as a thank you.

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